Why buy LED neon lights from Neonific?

We've been crafting custom neon signs since 2018. Since then, we've created over 7,000 signs for everyone from bedroom makeovers to major brands like Nike, RedBull, and Lululemon. We specialize in LED neon and also offer traditional glass tube neon for those seeking the authentic vintage look.Our signs are UL & CSA certified, meeting the same electrical safety standards required for commercial buildings. They stay cool to touch even after hours of use, making them safe for homes and businesses alike. Every sign comes with a one-year warranty because we stand behind our work – if something goes wrong, we fix it or replace it.Installation is straightforward: plug it in, hang it up, and you're done. No electrician needed. Our LED neon technology uses 80% less energy than traditional glass neon, so you can leave your sign on 24/7 without worrying about your electricity bill. With a lifespan exceeding 100,000 hours, these signs are built to last decades.When you choose Neonific, you're getting a handcrafted sign from a team that's been perfecting this craft for years. We've refined our process, sourced the best materials, and built relationships with thousands of satisfied customers who trust us to deliver quality every time.

What's the story behind Neonific?

Established in 2018, Neonific was one of the first companies worldwide to specialize in the creation of custom LED neon signs. Since then, we have served over 7,000 customers including the likes of Nike, RedBull, Lululemon and Yves Saint-Laurent.

Where are you located?

We're located in Montréal, Canada, with production facilities within Canada and overseas. Orders are routed to the most suitable facility based on location, requirement and our capacity at the time.

How can I contact you?

Customers can reach us at +1 (888) 530-6366 or by email at info@neonific.com.

How long will it take to receive my order?

Custom orders are almost always delivered within 2 to 4 weeks once the order is confirmed. We ship with reliable couriers such as UPS, DHL, Fedex, and customers will receive the tracking number(s) once the order is dispatched. If you require your order to be delivered by a certain date, please let us know so we can plan accordingly.Most other in-stock products are shipped within 1 to 2 business days and usually delivered within 2 weeks. While we strive to meet these delivery times, we cannot guarantee specific delivery dates due to potential unforeseen delays beyond our control.

How long does it take to get my custom LED neon sign?

The current lead time for orders is approximately 8 to 15 business days, depending on design complexity and quantity. Once the order is confirmed, it takes 1 to 4 days to assemble the sign. Once completed, delivery takes an additional 3 to 8 business days. Please note, while we strive to deliver as quickly as possible, supply chain disruptions may occasionally extend these times. We cannot guarantee specific delivery dates due to factors beyond our control.

Do you ship internationally?

Yes, we ship our products all over the globe. Free worldwide shipping is included in the price for all of our products.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

How much does shipping costs?

Shipping is free site-wide and worldwide.Duties & Brokerage: Depending on your location, brokerage and duty charges may apply. We always pay these fees for our customers, however in some circumstances, you might end up with the unexpected bill. If this is the case, simply send us a photo proof of the duties amount at support@neonifc.com with your order number and we will refund you the amount charged immediately. Here are the full details of our Shipping Policy.

Does the Infinity Mirror come with a warranty?

Yes, our Infinity Mirrors come with a one-year warranty on the electrical components.

My sign is broken or I'm not happy with the design of my sign

At Neonific, we strive to ensure that every customer is completely satisfied with their purchase. Here’s what you can do if your sign is broken or if the design isn’t what you expected:Report the Issue:Please contact our customer support team as soon as possible. You can reach us via email at support@neonific.com or through our customer service hotline. When you contact us, please provide your order number, a description of the issue, and any relevant photos that can help us understand the problem.Broken Sign:If your sign arrived damaged or stopped working, we will prioritize a repair or replacement. Our products come with a warranty that covers damage and functionality issues, so rest assured that we will resolve this quickly and efficiently.Design Discrepancy:If the design of the sign does not match what you approved or expected, please let us know. We will review your original order specifications and design proofs. If there is a discrepancy between your order and the final product, we will rectify it by either modifying the current sign or creating a new one at no additional cost to you.Return and Refund:If a resolution is not possible or if you prefer to return the sign, we will guide you through our return process. Please note that custom signs are generally non-refundable, but we strive to ensure satisfaction and will handle each case with attention to your specific circumstances.Your satisfaction is our priority, and we are committed to resolving any issues promptly.

Do you offer refunds?

All Neonific sales are final. In the rare event that the sign arrives damaged/defective, with a typo, or the wrong color, we will replace the sign for you free of charge.

What's your warranty policy?

We offer a 1-year warranty for all our products. Our warranty provides a guarantee against manufacturer defects on the electrical components. All our products are subject to robust quality control. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. In the event that our products are damaged during delivery, please reach out to us immediately and we will offer a replacement at no cost to you.

Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost. Please get in touch for more information about extended warranties.

How to maintain LED neon signs?

Maintaining your LED neon signs is crucial for their longevity and continued brilliance:Regularly dust your sign with a soft, dry cloth to prevent buildup. For more thorough cleaning, use a damp cloth with mild soap; avoid harsh chemicals or abrasive cleaners.Ensure the sign is turned off and unplugged during cleaning.Check connections periodically to ensure they are secure and not showing signs of wear. To conserve energy and extend the life of your sign, switch it off when not needed.Additionally, avoid placing the sign in direct sunlight, excessive moisture, or near heat sources to prevent damageThese maintenance tips will keep your LED neon sign looking vibrant and functioning effectively for years.

What are the possible methods to install the LED neon signs?

Two methods are available. Installing LED neon signs is simple with a (1) Wall Mounting Kit for a secure wall display or a (2) Suspension Kit for an eye-catching hanging effect. Both methods ensure your sign shines brilliantly in its designated space. For detailed installation instructions, click here. Choose the best method to suit your aesthetic and spatial needs.

Are your LED neon signs certified?

Yes, our LED neon signs are and listed and certified to ensure the highest standard of safety and quality, carrying the legally required approval mark to be used across the country. Our LED neon signs have undergone rigorous testing by an independent laboratory International Testing Laboratory and meet the strict requirements set forth by UL (Underwriters Laboratories) and CSA (Canadian Standards Association). This means you can trust that our LED neon signs are safe for both home and commercial use, providing peace of mind along with vibrant, energy-efficient lighting solutions. Whether for personal or professional spaces, our certified LED neon signs are built to shine brightly and safely. Using non-certified electric signs can cause safety hazards and/ or liability issues. See our certification here.

Do your signs work outdoors?

Yes! Upon request, we can weatherproof our single-color or multi-color LED neon signs at extra charges so that they can be used in outdoor environments. Please note that however outdoor signs won't be equipped with dimmer nor remote control as those accessories can't be waterproofed. Our outdoor LED neon signs enjoy a 1-year warranty period.

Are these LED or glass neon signs? What's the difference between LED and traditional glass neon signs?

We exclusively produce custom LED neon signs. LED neon signs utilize energy-efficient LEDs encased in flexible silicone, making them durable and safer than traditional glass neon signs, which are made from fragile glass tubes filled with neon or argon gas. LED signs are brighter, cost-effective to operate, and offer greater durability and color variety. They are easier to install and maintain, providing a more versatile and environmentally friendly option for modern lighting needs.

What are the available backboard options?

Neonific offers custom neon signs with standard backboard options at no extra charge: contoured ("cut-to-shape") ideal for cursive fonts, and rectangular for block fonts. Additionally, we provide a variety of backboard styles including stands and boxes, available in multiple colors and finishes such as mirrored or glitter. For a minimalistic approach, we also offer a hollow-out ("cut-to-letter") option for the least visible backing. For any special requests outside our regular offerings, please contact us to discuss availability. Our signs combine practical functionality with personalized style to enhance any setting.

How much does a Neonific's custom LED neon sign cost?

The cost of Neonific's custom LED neon signs varies depending on size, design complexity, and customization options. Prices generally start at around $200 for basic models. For an accurate quote tailored to your specific design requirements, please submit your request for quote or use our online customization tool.

How large can my custom LED neon sign be?

Our LED Neon comes in thicknesses of 6/8/9/10mm, with minimum letter heights of roughly 3-4 inches (7.6-10.2 cm) for standard fonts and 4-5 inches (10.2-12.7 cm) for cursive styles. For custom signs larger than 7 feet 8 inches by 3 feet 11 inches (2.34 m x 1.19 m), they will be produced on two or more backboards. This ensures safer shipping and helps us offer the best price, all while allowing for straightforward assembly. Contact us at support@neonific.com for 1-on-1 support.

What LED neon light colours can I choose?

Select from 10 available colors for your LED neon sign: White, Warm White, Yellow, Orange, Red, Green, Blue, Purple, Pink, and RGB. You can mix and match different colors across the sign. Send us your design to see what's possible.

Do you provide design services?

At Neonific, we offer free design services to all our customers. If you're looking for something unique, feel free to send us your own design and we'll work with you to bring it to life.

Where are your products made?

Our production facilities spread across Canada, the US, Europe and Asia. Orders will be routed to the most suitable facility based on the requirement and location. Most importantly, our signs certified and made to meet CSA and UL standards governing electric signs. Please see our certification here.

🔥 Livraison gratuite sur toutes les commandes de 150 $ et plus 📦

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